How Do I Resolve a Consumer Problem? Mediation
Mediation is a way to try to resolve a problem by having a neutral party help you come to an agreement with the business. There are several services and resources available to DC residents. Make sure you will still be able to go to court if the mediation does not work out.
District of Columbia Superior Court: The District court system provides free help before you file a lawsuit, including mediation, conciliation and referrals.
Multi-Door Dispute Resolution Program
District of Columbia Superior Court
500 Indiana Avenue, NW, Room 1235
Washington, DC 20001
(202) 879-1549
DC Bar: For the Public Website
Call for Action: This nonprofit organization provides free mediation to consumers with problems with businesses or government agencies. They also work with local media outlets to publicize consumer information at http://www.callforaction.org.
Call for Action, DC Local Office
WTOP AM & FM
5272 River Road, Suite 300
Bethesda, MD 20816
(301) 652-4357
Tuesday through Friday from 11 am to 1 pm
WTOP Call for Action Website
Better Business Bureau: This service provided, by the local business community, offers mediation and arbitration for a fee.
Better Business Bureau
1411 K Street, NW, Suite 1000
Washington, DC 20005
Phone: (202) 393-8000; Fax: (202) 393-1198
Email: info@dc.bbb.org
http://www.mybbb.org/mybbb.html
Law School Clinics: Free clinic services are offered to low-income DC residents. Cases are accepted mostly in early September and January.
| Clinic |
Address |
Phone |
American University
Washington College of Law |
4901 Mass. Avenue, NW, Suite 417
Washington, DC 20016 |
(202) 274-4140 |
Catholic University of America
Columbus School of Law |
3602 John McCormack Road, NE
Washington, DC 20064 |
(202) 319-6788 |
George Washington University
Consumer Mediation Clinic |
2000 G Street, NW, Suite 200
Washington, DC 20052 |
(202) 994-7463 |
Georgetown University
Law Center |
111 F Street, NW
Washington, DC 20001 |
(202) 662-9100 |
Howard University
School of Law |
2900 Van Ness Street, NW
Washington, DC 20008 |
(202) 806-8082 |
University of the District of Columbia
David A. Clarke School of Law |
4200 Connecticut Avenue, NW
Building 38, Second Floor
Washington, DC 20008 |
(202) 274-7326 |
The Key Bridge Center for Mediation offers free mediation to individuals and organizations throughout DC. They offer mediation from 7:00 am to 9:00 pm Monday through Friday and Saturday from 9:00 am to 4:00 pm.
The Key Bridge Center for Mediation
5335 Wisconsin Ave., NW, Ste 440
Washington, DC 20016
Ph: (202) 274-1822 Fax: (202) 274-1824
www.keybridge.org
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