How Do I Resolve a Consumer Problem? Mediation Mediation is a way to try to resolve a problem by having a neutral party help you come to an agreement with the business. There are several services and resources available to DC residents. Make sure you will still be able to go to court if the mediation does not work out. District of Columbia Superior Court Call for Action Better Business Bureau Law School Clinics Key Bridge Center for Mediation District of Columbia Superior Court: The District court system provides free help before you file a lawsuit, including mediation, conciliation and referrals. Multi-Door Dispute Resolution Program District of Columbia Superior Court 500 Indiana Avenue, NW, Room 1235 Washington, DC 20001 (202) 879-1549 DC Bar: For the Public Website Call for Action: This nonprofit organization provides free mediation to consumers with problems with businesses or government agencies. They also work with local media outlets to publicize consumer information at http://www.callforaction.org. Call for Action, DC Local Office WTOP AM & FM 5272 River Road, Suite 300 Bethesda, MD 20816 (301) 652-4357 Tuesday through Friday from 11 am to 1 pm WTOP Call for Action Website Better Business Bureau: This service provided, by the local business community, offers mediation and arbitration for a fee. Better Business Bureau 1411 K Street, NW, Suite 1000 Washington, DC 20005 Phone: (202) 393-8000; Fax: (202) 393-1198 Email: info@dc.bbb.org http://www.mybbb.org/mybbb.html Law School Clinics: Free clinic services are offered to low-income DC residents. Cases are accepted mostly in early September and January. Clinic Address Phone American University Washington College of Law 4901 Mass. Avenue, NW, Suite 417 Washington, DC 20016 (202) 274-4140 Catholic University of America Columbus School of Law 3602 John McCormack Road, NE Washington, DC 20064 (202) 319-6788 George Washington University Consumer Mediation Clinic 2000 G Street, NW, Suite 200 Washington, DC 20052 (202) 994-7463 Georgetown University Law Center 111 F Street, NW Washington, DC 20001 (202) 662-9100 Howard University School of Law 2900 Van Ness Street, NW Washington, DC 20008 (202) 806-8082 University of the District of Columbia David A. Clarke School of Law 4200 Connecticut Avenue, NW Building 38, Second Floor Washington, DC 20008 (202) 274-7326 The Key Bridge Center for Mediation offers free mediation to individuals and organizations throughout DC. They offer mediation from 7:00 am to 9:00 pm Monday through Friday and Saturday from 9:00 am to 4:00 pm. The Key Bridge Center for Mediation 5335 Wisconsin Ave., NW, Ste 440  Washington, DC 20016 Ph: (202) 274-1822  Fax: (202) 274-1824 www.keybridge.org